We strive to provide answers to a whole lot of frequently asked questions.
If you are not able to find answers to your question, please inform us and we will update our FAQ promptly.
How to order? Ordering a LifeCanvas is a very simple and secured process, just follow 3 simple steps.
1- Email your photo to firstname.lastname@example.org
Pls provide your contact number and delivery address. Photo should be at least 2mb for best effect.
2- REVIEW YOUR PROOFS
Our artists will email you your proofs within 1 to 2 days depending on your order requirements. We will revise your proofs to your satisfaction before we print.
3- CONFIRM ORDER
Upon confirming your proofs, an email will be sent to you for payment.
Click on the link to make payment via credit card or Paypal.
We strive to deliver our orders within 4 to 5 working days.
What Photographs can be used? You may choose to use photographs of any subject matter, Portraits, Group Shots, Pets, Landscapes. As long as the image is of good quality.
On the other hand certain images work better with certain treatments. Get in touch with us for a free consultation.
What should I send? We accept photographs in both hard or soft copy. You may easily upload your image via our website or you can also send your image via email. (As a guide a file size of 3Mb or higher will be most ideal and saved in a format such as JPG or TIFF).
Alternatively you may send us your hard/soft copy by post.
Do I have to pay in full up front? You will only make full payment after you are totally satisfied with your proofs.
What are my payment options? LifeCanvas currently processes most of our payments online through PayPal. We accept all major credit cards, as well as PayPal payments.
Please contact us if you would like to pay via cheque or bank transfer.
When will I receive my canvas? We strive to deliver all canvases within 4 to 5 working days upon confirmation of your proofs.
What is your delivery timings? We deliver on Monday to Friday during office hours, so pls allow us to delivery to your office address if there is no one at home.
What is your working process like? Rather then rushing through orders, we want to make sure you get the most out of what you pay for, and this is our working process.
- After printing, we need to allow the canvas to 'outgas' for 24 hours before proceeding to varnish and protect the print. A proper canvas print need to outgas so that water from the ink completely evaporates in order to preserve their archival qualities to the optimum.
- Varnishing is done in 2 layers so that your canvas gets their due protection. Each layer requires an hour to dry, but we usually apply the second layer during the evenings and let it dry overnight before proceeding to frame it the next day.
- Framing is done in the extreme care of our professional framers, and usually a canvas print can be framed within a day. Your canvas is properly wrapped and scheduled for delivery once framing is done and a quality check is executed.
Can you rush orders? Yes. Let us know your preferred delivery date and we will do our best to rush.
Do you return original images? Yes, all original imagery sent to LifeCanvas will be returned. We ensure that we will take extreme care to protect your original image, however, we cannot be held responsible for items lost or damaged in transit and recommend copies be made prior to sending.
Can you manipulate images? Yes, we can change colour images into black and white, manipulate colours, repair cracked or ripped prints, increase contrast and even delete your ex-boyfriend at the background.
We will do anything to enhance your canvas prints.
There will be an element of image manipulation determined by our designers to achieve the best results based on our experience.
How good are your canvas prints? We are proud to say that our canvas prints are made from the best materials available in the market today. We want you to get the most out of what you are paying, and you can be assured that we only do high resolution prints onto archival certified canvas. Our colors do not fade over a hundred years. However, all final prints are determined by the quality of the original image given and we are not liable for any blemishes from the original image.
How useful is a canvas print? A canvas print can be a good way to preserve memories. We have clients that print their wedding portraits with us after they did their pre wedding photography in Singapore or abroad. A lot of them print their wedding photo in canvas as a feature artwork to welcome guests in their wedding banquet, and after that it becomes their masterpiece at home. A lot of parents print their baby's photos to mark their growth, and some even print a pet portrait just for their beloved pet.
Do you make canvases in custom sizes? Definitely. We can customize your canvas prints to any size you require.
Do you crop? We will artistically crop your image so it works with the proportions of the canvas size you've selected. Sometimes the image you send us just won't work in the finished size you selected. If that's the case we'll call you with an alternative solution. If you prefer, we can crop and reproduce only a
portion of your photo.
Can I crop the image myself? Yes. By using our upload form, you can see a preview of your image as well as proceed to crop it to your liking, before sending the form over.
Alternatively, you can write a comment in the comment box and we will crop the image for you.
How does the pricing works? Please use our Canvas Price Calculator (at the 'price' page). Pricing is based on canvas print width and height of the canvas, as well as further photo effects you may require. You can also email us your enquiries and we will reply you within 24 hrs.
What is Standard, Colour, Mirror and Gallery Wrap? What color is at the edges of the canvas print? A Standard Wrap is white (empty) at the sides. All orders will be printed in standard wrap unless otherwise requested.
A Colour Wrap is when the edges are in a flat colour of your choice.
A Gallery Wrap is when your image is mirrored around the sides of the frame.
A Gallery Wrap is when your image wraps around the sides of the frame. The actual picture follows all the way round.
Will the colours on my canvas print be the same as what I see on my monitor? We do not guarantee exact colour match, as on-screen colour appearance may vary depending on your individual monitor settings. What is so special about a canvas print? The natural texture, depth and brilliance of a canvas print is wonderful and the print reflects light in different directions as opposed to a standard flat print. Canvas doesn't need to be framed with protective glass so the image can be seen clearly without irritating glares. Finally, canvas prints are tougher and far more durable than paper prints. How can I maintain my canvas? Your canvas prints requires little maintanance, but this few points help. 1) Keep it indoors, do not expose the canvas print under direct sunlight. 2) Do not clean your canvas with a wet/damp cloth. Simply brush your canvas with a fine bristled soft brush every now and then. Do you ship worldwide? Yes, we are happy to ship worldwide, contact us for a quote including your delivery address. The Lifecanvas guarantee We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment. Is there a minimum quantity that I have to order? No. We gladly accept any amount of orders. Do you offer bulk discounts? Yes, please contact us for more information on bulk discounts. Can I buy gift vouchers? Yes, kindly get in touch with us by email or phone. Partnership We are keen to build partnerships with Interior Design Firms, Studio/ Wedding Photographers, Decorators and other businesses. Contact us to enquire further. Terms & Conditions You may access and view the Content (as defined below) appearing on this Website for personal, non-commercial use only. As used in these terms, the Content means all text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information and software displayed or used in connection with this Website (collectively, "Content"). You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that you (a) retain all copyright, trademark or other proprietary notices contained on the Content, (b) do not modify or alter the Content in any way and (c) do not make the Content available to any third party. LifeCanvas reserves complete title and full intellectual property rights in any Content that you download from this Website.
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